Privacy Policy

Effective Date: September 30, 2026


Heritage Real Estate Services (“Heritage,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, contact us, inquire about our services, apply for a rental property, or otherwise interact with Heritage Real Estate Services.


Information We Collect

Depending on how you interact with us, we may collect information such as:

  • Name
  • Email address
  • Telephone number
  • Mailing or property address
  • Information submitted through website contact or inquiry forms
  • Rental-property and property-management information
  • Rental application information
  • Information related to leasing, property management, maintenance requests, or other services
  • Communications you send to us
  • Technical information associated with use of our website, such as browser, device, IP address, cookies, or website activity, when collected by our website or service providers


Additional information may be requested when necessary to provide property-management, leasing, rental, or related real estate services.


How We Use Information

We may use information we collect to:

  • Respond to questions and service inquiries
  • Communicate with prospective and current clients, property owners, residents, applicants, and other individuals
  • Provide property-management and real estate services
  • Process or facilitate rental applications
  • Manage properties, leases, maintenance requests, and resident communications
  • Schedule appointments or consultations
  • Maintain and improve our website and services
  • Send service-related communications
  • Send marketing communications where permitted by law
  • Maintain business and transaction records
  • Protect our business, clients, residents, properties, and systems
  • Comply with applicable legal and regulatory requirements


AppFolio and Other Service Providers

Heritage Real Estate Services uses AppFolio and may use other third-party service providers to support our property-management and real estate operations.

When you use an AppFolio-powered feature, such as a rental application, resident or owner portal, online payment feature, or other property-management service, information may be collected or processed through AppFolio.


Information processed directly by AppFolio may also be subject to AppFolio's own privacy practices and terms.


We may also disclose information to vendors and service providers when reasonably necessary for them to perform services on our behalf or support our business operations.


Rental Applications and Payments

Rental applications and certain payments may be processed using third-party platforms such as AppFolio. These services may request personal, financial, identity, screening, or payment information necessary to complete the requested transaction or service.


Heritage does not necessarily receive or store all payment credentials or other sensitive information that you provide directly through a third-party platform.


Cookies and Website Technologies

Our website and the services used to operate it may use cookies and similar technologies for functionality, security, analytics, performance, and other website-related purposes.


You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of the website.


How We Disclose Information

We may disclose personal information when reasonably necessary to:

  • Provide services you request
  • Work with vendors and service providers supporting our operations
  • Process applications, payments, leasing activities, or property-management services
  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Protect the rights, property, safety, and security of Heritage, our clients, residents, applicants, or others
  • Complete a business transaction involving Heritage, where permitted by law


We do not disclose personal information except as described in this Privacy Policy, as authorized by you, or as otherwise permitted or required by law.


Data Security

We take reasonable administrative, technical, and organizational measures intended to protect personal information under our control. However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure.


Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records, comply with legal obligations, resolve disputes, and enforce agreements.


Your Privacy Choices and Rights

Depending on where you reside and applicable law, you may have rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain personal information.


You may contact Heritage Real Estate Services regarding a privacy request using the contact information below. We may need to verify your identity before completing certain requests.


Third-Party Websites

Our website may contain links to third-party websites or services. Heritage Real Estate Services is not responsible for the privacy practices, security, or content of websites or services that we do not control. We encourage you to review the privacy policies of those third parties.


Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.


Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements. When changes are made, the updated policy will be posted on our website with a revised effective date.


Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Heritage Real Estate Services
Merrillville, Indiana
Phone: 219-525-4018
Fax: 312-277-2334
Email: Info@heritagerealestateservices.com